PS Remote Play Not Connecting? Fixes to Try in Order

Check the PS5 and Your Device First

1. Keep the PS5 on or in rest mode, with an internet connection.
2. Turn on Remote Play on the PS5.
3. Install the latest PS5 system software.
4. Sign in to the same account on the PS5 and on your Remote Play device.

These fixes follow Sony’s support page. Try them in order and test Remote Play after each one. Need setup help first? Our PS Remote Play beginner guide has the steps.

• 🥽VR and camera games: games that need PlayStation VR2, PlayStation VR, or PlayStation Camera don’t work with Remote Play.
• 🎮Game support: some games don’t support Remote Play at all.
• ⚠️Features that can’t run with Remote Play: Share Play, streaming games from PlayStation Plus Premium, playing a Blu-ray Disc or DVD, playing music, and watching video services.

Fix Sign-In Problems

1. Open the PlayStation status page.
2. Wait and try again if the page lists alerts.
3. Check that your device is online.
4. Restart the Remote Play app.
5. Restart your device.
6. Reinstall the app if the problem stays.

Get a Remote Play Session to Start

1. Confirm you’re signed in to the same account on the PS5 and your device.
2. Check that you set up the PS5 for Remote Play.
3. Look for connection problems on the PS5 and on your device.
4. Check whether antivirus software on your device blocks the Remote Play app.
5. Sign out of the Remote Play app, then sign back in.
6. Restart the app. Reinstall it if Remote Play still won’t start.
7. Deactivate the PS5, then activate it again.
8. Pair a Windows computer or Mac to the PS5 by hand. Sony’s manual pairing steps show how.

Test Your Internet Speed on the PS5

1. Go to Settings > Network > Connection Status.
2. Select Test Internet Connection.

• 🐢Minimum: 5 Mbps for both upload and download.
• 🚀Best results: at least 15 Mbps for both upload and download.

Improve the Connection on Your Device

On a wired connection:

1. Restart your device.
2. Unplug the LAN cable from the PS5, then plug it back in.
3. Run a speed test on your device.
4. Wait until other devices that use a lot of bandwidth go idle.

On Wi-Fi:

1. Restart your device.
2. Check that Wi-Fi works on your other devices. Contact your internet provider if it doesn’t.
3. Run a speed test on your device.
4. Pause downloads on other devices that use your Wi-Fi.
5. Disconnect other devices from your Wi-Fi.
6. Connect your device to 5GHz Wi-Fi.
7. Switch to a wired connection if you use a Windows computer or Mac.

Check the Port and NAT Type

• 🔌Port: Remote Play uses UDP port 8572. Try opening it on your router. Ask your internet provider, router maker, or mobile carrier if router settings are new to you.
• 🌐NAT Type: Remote Play may not work if your network uses NAT Type 3 or the app can’t find the NAT Type. Ask your internet provider or mobile carrier for help.
• 🔎Where to look: open Settings, then Information, in the Windows app. Open Preferences on a Mac. Open Settings, then NAT Type, on a phone or tablet.

Fix a Controller That Won’t Connect

1. Check that your device works with your controller. Sony lists DualSense compatibility.
2. Restart your device.
3. Reset the controller. Use Sony’s DualSense reset steps.
4. Update the DualSense firmware to the latest version.

Fix App Crashes and Blank Screens on Windows

If the app crashes:

1. Restart your computer.
2. Delete the PS Remote Play folder in your local AppData folder.
3. Reinstall the app.
4. Install the latest supported x86 version of Visual C++ if the crashes continue.

If you see a blank screen:

1. Restart your computer.
2. Reinstall the app.
3. Install the latest graphics driver from your graphics card maker.

Reinstall the Remote Play App

• 🪟Windows: open Control Panel, go to Programs and Features, and uninstall PS Remote Play.
• 🍎Mac: drag PS Remote Play from Applications to the Trash, then empty the Trash in Finder.
• 📱Android and iOS: press and hold the app, then tap Uninstall or Delete.

Then download the PS Remote Play app again.

Still Not Connecting?

Contact PlayStation Support. Which fix got Remote Play working for you?

Image Credit: Ryland Dean on Unsplash