How to Request a Refund on the Xbox Store (2026)

If you bought a digital game on the Xbox Store and need a refund, start with the Xbox refund request page. Sign in with the Microsoft account used for the purchase, select the item, explain your reason, and submit the request. Xbox reviews each request individually, so submitting a form does not guarantee a refund.

🎮 How to Request an Xbox Refund

1. Go to the Xbox refund request page and sign in.
2. Select the purchase you want to refund.
3. Choose Request a refund.
4. Provide the reason for your request and select Next.
5. Review the details, then select Submit.

🧾 Xbox Refund Eligibility

Xbox’s current guidance lists these refund rules for digital game purchases:

• Refund requests are typically issued when they are made within 14 days of purchase and the game has not accumulated a significant amount of play time. You can make a request for a game purchase within a 90-day period, but not every request will be accepted.
• Digital game products may be eligible for a refund within 30 days when the issue involves the license agreement or warranty, as long as you have not made or kept any copies.
• Most in-game consumables and virtual currency are not refundable once they have been purchased or used.
• Microsoft can limit the number and type of game refunds available, along with the total compensation provided to a gamer in a given year.
• Microsoft can stop offering refunds when it believes the system is being abused, except where a refund is required by law.

⏳ What Happens After You Submit

Microsoft says a refund request may take up to 72 hours to process. You can check the Refund status tab for updates.

If Microsoft issues the refund, the money is generally returned to the original payment method within 3–5 business days, although the exact timing can depend on the payment provider.

📅 Xbox Pre-Order Refunds

If you pre-ordered a digital game and want to cancel it, Xbox says you can do so up to 10 days before the game launches. After that point, you may be billed and will need to submit a refund request through the same form.

⚠️ If Xbox Denies the Request

Xbox says refund decisions are final. If your request is denied, you can appeal by replying to the email sent with the decision. You cannot submit the same refund request again through the refund page.