How to Get a PlayStation Store Refund (2026)

Need a refund for a PlayStation Store purchase? Start with your transaction history. Eligible purchases can show a Request Refund option, but the deadline and download rules depend on what you bought.

🎮 How to Request a PlayStation Store Refund

1. Sign in to your PlayStation Network Account.
2. Open Transaction History in Account Management.
3. Select the purchase you want to review.
4. Choose Request Refund and follow the on-screen instructions.
5. If the option does not appear, use the PlayStation Store refund request page or the PlayStation Network support page to contact PlayStation Support.

Have your Online ID, sign-in email address, and purchase name ready. For an unauthorized payment, contact PlayStation Support as soon as possible.

📋 PlayStation Store Refund Rules

Games, Add-Ons, and Season Passes

You can request a refund within 14 days of purchase if you have not started downloading or streaming the game or add-on. Season passes follow the same 14-day window, but none of the included content can have been downloaded or streamed.

Downloaded or streamed games and add-ons are not eligible unless the content is faulty.

In-Game Consumables

In-game consumables include virtual currency, boosts, skins, bonus levels, emotes, and other items used during gameplay. To request a refund, the purchase must have been made through the PlayStation Store within the past 14 days, and the game must not have been launched after the purchase.

If you buy a consumable during gameplay, it is delivered immediately and cannot be canceled unless it is faulty.

Subscriptions

You can request a refund within 14 days of signing up for a subscription, such as PlayStation Plus. The request must apply to the first payment, not a recurring charge.

If you used the subscription, PlayStation may reduce the refund based on that use. A free trial also counts toward the 14-day period.

Canceling a subscription stops future payments, but it does not refund payments that have already been made. The subscription stays active until the next payment date.

Pre-Orders

If you paid for a pre-order more than 14 days before release, you can request a refund any time before release as long as you have not downloaded or preloaded the main product.

If you paid within 14 days of release, you can request a refund before release or within 14 days of payment after release. The main product still must not have been downloaded or preloaded.

Canceling a pre-order can also disable bonus content that was available before release.

⏱️ When Will the Refund Arrive?

PlayStation says a refund may take 30 to 60 days. Refunds go back to the original payment method when possible. If that is not possible, the money is credited to your PlayStation wallet instead.

🚫 Purchases That Follow Different Rules

• PlayStation Store wallet top-ups cannot be canceled or refunded.
• Voucher codes bought from another retailer must be handled through that retailer’s refund policy.
• A purchased online ID change is not refundable unless it is faulty.

These are the current US PlayStation Store rules. Local law may provide additional rights, including for faulty content.

The quickest place to start is Transaction History. Select the purchase, choose Request Refund, and use PlayStation Support if the option is not available.