Refund Policy
Thank you for shopping with us! We are dedicated to your satisfaction and understand that sometimes an item may not meet your expectations. Our return policy is simple and easy to follow, offering a hassle-free process for returns or exchanges. Below, you’ll find all the details on how to start a return, the conditions for eligibility, and answers to frequently asked questions. We’re here to make your experience smooth and ensure you feel confident with every purchase.
Digital Products
All digital products sold on our website are non-refundable. Since digital content is immediately accessible, once a product is downloaded or used, it is considered “used” and cannot be returned or exchanged.
Exceptional Circumstances: While our digital products are non-refundable, we understand that technical issues can happen. If you’re having trouble accessing or using your purchase, please get in touch with our support team right away through any available channel. We are dedicated to making sure you get the full value of your purchase, and in cases where issues can’t be resolved, we may consider offering a credit at our discretion.
Support and Assistance: Our customer support team is here to help with any questions or concerns about your digital product. We’re committed to providing excellent service and will address your inquiries as quickly as possible.
For assistance or to address any concerns about your purchase, please get in touch with us through one of the following channels:
We are here to help and make sure your experience is smooth and satisfactory.
Physical Products
EventideGaming partners with Printify, a print-on-demand service, to create each product once an order is placed. Because our items are personalized, we do not support returns or exchanges for incorrect size or color selection or if the customer changes their mind.
If you receive a damaged product or one with a manufacturing defect, Printify will offer a free replacement or refund. To resolve this, please get in touch with us within 30 days of receiving your product. We will need a clear photo showing the defect, which we will forward to Printify for processing.
If multiple items are affected by the same issue, please provide a photo or video showing all affected items in one shot for verification.
Please note that Printify and EventideGaming are not responsible for customer errors in selecting size or color. If there are delivery issues, you may request a replacement for an additional charge or a partial refund. For direct-to-garment (DTG) products, a print placement tolerance of 0.5 inches is considered acceptable and does not qualify as a defect.
When reaching out, please provide the necessary photo or video to help us resolve the issue quickly.
| Issue | Required evidence |
|---|---|
| Quality of the print | A clear photo of the product laid flat, with the design and issue clearly visible. |
| Print placement | A clear photo of the product laid flat, with incorrect placement shown with a ruler/measuring tape. (For DTG, DTF, and AOP products, a tolerance of 0.5" for print placement is acceptable.) |
| Print in the wrong area | A clear photo of the product, folded to clearly display both sides. |
| Wrong product received | A photo of the received product, with the size tag clearly visible. |
| Issue with the product (incorrect size, brand, quality) | A clear photo of the received product where the design, issue, and/or size tag are clearly visible. |
| Product sizing issue (manufacturer’s defect) | A clear photo of the product being measured according to the catalog’s size chart. The print and measurement should be clearly visible on the product laid flat. (The tolerance is +/- 1” for adult garments and +/- 0.5” for baby clothing.) |
| Issue with an electronic device (manufacturer’s defect) | A video or photo where the issue is clearly visible or demonstrated, including any troubleshooting steps. |
| Delivery-related product damage | A photo or video of the received product, where the package, the printed design, and the issue are visible. |
| Reprinted item has the same issue as the original item | A photo or video of both the original and reprinted item in the same frame, where the issue is clearly visible. |