Refund Policy
Thank you for shopping with us. We are committed to your satisfaction and understand that sometimes, an item may fail to meet your expectations. Our return policy is designed to be clear and straightforward to provide you with a hassle-free process for returning or exchanging items. Below, you will find comprehensive details regarding how to initiate a return, conditions for eligibility, and answers to commonly asked questions. We aim to facilitate a smooth and efficient experience, ensuring your utmost confidence in every purchase.
Digital Products
All digital products sold through our website are non-refundable. Due to the nature of digital content, once a product is downloaded or accessed, it is considered “used” and cannot be returned or exchanged.
Exceptional Circumstances: While our digital products are non-refundable, we understand that technical issues can occur. If you encounter technical difficulties that prevent you from accessing or using your purchase effectively, please get in touch with our support team immediately via any channel available. We are committed to ensuring that you receive the full value of your purchase, and in cases where issues cannot be resolved, we may consider issuing a credit at our discretion.
Support and Assistance: Our customer support team is available to answer any questions or concerns you may have about your digital product. We strive to provide excellent customer service and address all inquiries promptly.
For assistance or to address any concerns regarding your purchase, please reach out to us through one of the following channels:
We are here to help and ensure your experience is seamless and satisfactory.
Physical Products
EventideGaming partners with Printify, a print-on-demand service, ensuring that each product is uniquely produced once an order is placed. Due to the personalized nature of our items, returns or exchanges are not supported for incorrect size, color selection, or if the customer changes their mind.
In the event of receiving a damaged product or one with a manufacturing flaw, Printify will offer a free replacement or refund. To avail of this, please get in touch with us within 30 days of receiving your product. We require you to submit a clear photograph demonstrating the defect, which we will then forward to Printify to facilitate resolution.
For cases involving multiple items affected by the same issue, please provide a photograph or video that includes all affected items in a single view, which is necessary for verification purposes.
It is important to note that Printify or EventideGaming is not responsible for customer errors when selecting a size or color. In case of delivery issues, you may opt for a replacement, subject to an additional charge or a partial refund. For direct-to-garment (DTG) products, please note that a tolerance of 0.5 inches in print placement is considered acceptable and will not qualify as a defect.
When contacting us, please provide the necessary photo or video evidence to speed up the resolution of the issue.
| Issue | Required evidence |
|---|---|
| Quality of the print | A clear photo of the product laid flat, with the design and issue clearly visible. |
| Print placement | A clear photo of the product laid flat, with incorrect placement shown with a ruler/measuring tape. (For DTG, DTF, and AOP products, a tolerance of 0.5" for print placement is acceptable.) |
| Print in the wrong area | A clear photo of the product, folded to clearly display both sides. |
| Wrong product received | A photo of the received product, with the size tag clearly visible. |
| Issue with the product (incorrect size, brand, quality) | A clear photo of the received product where the design, issue, and/or size tag are clearly visible. |
| Product sizing issue (manufacturer’s defect) | A clear photo of the product being measured according to the catalog’s size chart. The print and measurement should be clearly visible on the product laid flat. (The tolerance is +/- 1” for adult garments and +/- 0.5” for baby clothing.) |
| Issue with an electronic device (manufacturer’s defect) | A video or photo where the issue is clearly visible or demonstrated, including any troubleshooting steps. |
| Delivery-related product damage | A photo or video of the received product, where the package, the printed design, and the issue are visible. |
| Reprinted item has the same issue as the original item | A photo or video of both the original and reprinted item in the same frame, where the issue is clearly visible. |
