FAQ's

Premium Shipping

With our quickest and safest shipping method, it takes on average 12 to 20 days to get your package.

 

Do you ship internationally?

Yes we do, but current only

  • Australia - @ $2.00 per/order
  • Canada - @ FREE
  • Ireland - @ $2.00 per/order
  • New Zealand - @ $2.00 per/order
  • United Kingdom - @ FREE
  • United States - @ FREE

 

Where's my order?

Note that orders ship within 1-2 business days after being placed. After your order has shipped, you'll receive an email confirmation with the tracking number. Please note that your tracking number may take 1-2 business days to become active.

How long will it take to receive my order?

We ship out orders on a rolling basis, Monday-Friday. Orders typically ship within 1-2 business days after they've been placed. Orders placed on Friday afternoon and weekend orders typically ship out on Mondays. All orders within the continental U.S. should arrive within 20 business days on a bad day, within 12 or less on a good day. Please add days to your delivery for these US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, and Christmas Day, President’s Day, Martin Luther King Day, etc.

My tracking # hasn’t updated in a couple days. What’s going on?

Don't fret! Your tracking number may take 1-2 business days to become active or update from pre-shipment status.

My tracking # says the package was delivered, but I can’t find it anywhere. What should I do?

 

  • If the package isn't in your mailbox, check with a friendly neighbor/doorman, or a well-meaning roommate/partner, who may have received the package on your behalf without letting you know. 
  • While we can't take responsibility for shipments that have arrived but are misplaced, we do find that they materialize quite quickly! Email us at eventidegaming1@gmail.com with any questions.

Can I change or cancel my order?

Orders are processed very quickly to ensure the fastest delivery possible. Because of this, an order usually cannot be changed or canceled once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please email us at EventideGaming1@gmail.com with your Order Number.